If you are having program-related problems,
please first check the Issue FAQs
for a fix. If you have a 'how-to' question, please refer
to your Artsystems Software User Guide, our Video Tutorials, or for GalleryPro, Studio, or Collections v2 software, our Frequently
Asked "How-To" Questions Web Page.
GalleryPro, Studio, and Collections User Guides are available
for free download in PDF format from our Web site. Pro User Guide is available on our Web site. Call +1 212 620 5500 ext. 0 or email Artsystems Support
If you have an active Software Maintenance subscription
and wish to receive technical support from an Artsystems
specialist, please fill out and submit the form below. A
representative will respond within two hours between
9:30 a.m. and 6 p.m. Eastern (New York City) time.
If you somehow do not hear from us within two business hours, please email Artsystems Support with the subject 'SECOND REQUEST'.
If you do not have an active maintenance subscription,
you may renew your Software Maintenance subscription by
simply paying any open subscription invoice via the above-referenced
form. If your subscription has expired for more than 90
days, please contact Artsystems Sales at +1 212 620 5500
ext. 1 to discuss renewal options. See more about Artsystems
Software Maintenance here.
If your support question is regarding your Windows operating
system, and not specifically Artsystems related, please
visit the Microsoft
Personal Support Center for support. For Parallels software
issues, please visit Parallels
Desktop support. For VMware, see Technical
Support for VMware Fusion. For Virtual PC issues, please
Virtual PC Tech Support.