Arts & Antiques Management Solutions
Support

 

 

 

 

  
Help Request Form

Artsystems Software Support

If you are having program-related problems, please first check the Issue FAQs for a fix. If you have a 'how-to' question, please refer to your Artsystems Software User Guide and our Frequently Asked "How-To" Questions Web Page. Please note that these 'FAQs' pages are currently for GalleryPro, Studio, and Collections software only.

GalleryPro, Studio, and Collections User Guides are available for free download in PDF format from our Web site. Pro User Guide is available on our Web site. Call +1 212 620 5500 ext. 0 or email Artsystems Support for access.

If you have an active Software Maintenance subscription and wish to receive technical support from an Artsystems specialist, please fill out and submit the form below. A representative will respond within two hours between 9:30 a.m. and 6 p.m. Eastern (New York City) time. If you somehow do not hear from us within two business hours, please email Artsystems Support with the subject 'SECOND REQUEST'.

If you do not have an active maintenance subscription, you may renew your Software Maintenance subscription by simply paying any open subscription invoice via the above-referenced form. If your subscription has expired for more than 90 days, please contact Artsystems Sales at +1 212 620 5500 ext. 1 to discuss renewal options. See more about Artsystems Software Maintenance here.

If your support question is regarding your Windows operating system, and not specifically Artsystems related, please visit the Microsoft Personal Support Center for support. For Parallels software issues, please visit Parallels Desktop support. For VMware, see Technical Support for VMware Fusion. For Virtual PC issues, please visit Microsoft Virtual PC Tech Support.
Thank you!

Name:
Institution:
E-Mail:
(required)
Telephone:
(required)
Fax:

Software System:
Pro
GalleryPro 		Studio
Collections 		Web Manager 2012
Web Manager v2
Version number:      
(to find version number [2.X.X] open Artsystems application, go to Help>About)
Windows Operating System:
Windows 7 Ultimate
Windows 7 Professional
Windows 7 Home Premium
 Vista Ultimate
Vista Business
Vista Home Premium
 XP Professional
XP Home
Don't Know
Check here if Operating System is 64 bit

 
Here's how to check which version of the Windows operating system you are running:
Click the Start button, type winver in the search box, and then press Enter. If this doesn't work on your computer, you might be running a previous version of Windows. To check, click Start, click Run, type winver, and then press Enter.
Macintosh Operating System:
Lion (10.7)
 Lion (10.7) w/Parallels Lion (10.7) w/VMWare
Snow Leopard (10.6)
 10.6 w/Parallels 10.6 w/VMWare
Leopard (10.5)
 10.5 w/Parallels 10.5 w/VMWare
Tiger (10.4)
 10.4 w/Parallels 10.4 w/VMWare
Are you connected to a network?
No
Yes
Don't Know
Did you receive an error message? (for example: 'Error 3279' appears on the screen)
No Yes Don't Know
If Yes, what did it say?
In what module were you (Works, Contacts, etc.) and precisely what were you doing right before you experienced trouble?
What trouble did you experience?
Additional Information: